Maintenance 5/3/06

[Laurie-Resell1]

I apologize for the short notice, however I just received confirmation that there is a maintenance issue which is causing access errors with the RWI. My information at this time is that this should only last a few hours. Please email support@resellone.net if you have any questions.

[xfreelancer]

This is bullshit. REALLY BULLSHIT SERVICE.

1. You are announcing us that you have a downtime to DNS service ? A complete downtime ? Come on ! These servers should be located in different geographical locations JUST because of this bullshit notices.

2. This downtime is more than just couple of hours (it should be only 2 actually)

3. I wanted to PROTECT MY BUSINESS but guess what... Resellone is NOT ALLOWING ME ! They have removed the link for "bulk add&edit new name servers". If I could have that link than I could not care much about your stupid service !

I just lost 4 good clients because of downtime to their heavy websites. Thank you Resellone.

And guys (other future or existing customers of Resellone)... don't forget... do not trust your business to these guys that easy.
Instead, prepair also an account on everydns.net for DNS issues.

[Laurie-Resell1]

This is bullshit. REALLY BULLSHIT SERVICE.

1. You are announcing us that you have a downtime to DNS service ? A complete downtime ? Come on ! These servers should be located in different geographical locations JUST because of this bullshit notices.

2. This downtime is more than just couple of hours (it should be only 2 actually)

3. I wanted to PROTECT MY BUSINESS but guess what... Resellone is NOT ALLOWING ME ! They have removed the link for "bulk add&edit new name servers". If I could have that link than I could not care much about your stupid service !

I just lost 4 good clients because of downtime to their heavy websites. Thank you Resellone.

And guys (other future or existing customers of Resellone)... don't forget... do not trust your business to these guys that easy.
Instead, prepair also an account on everydns.net for DNS issues.

I apologize that this issue occurred, and I put notice in here with the information that I had at the time. We are certainly going to address this situation immediately, to assure that this does not occur again. You can always email domainmanager@resellone.net and we will do our best to address any issues that occur.

This is the most recent notice that we received regarding this situation:

Sent: Wednesday, May 03, 2006 11:59 PM
To: OpenSRS@opensrs.net
Subject: OpenSRS Live Reseller Update - DDOS Attack 05/03/2006

To all:

Beginning at approximately noon Wednesday May 3rd the Tucows network has been under a severe DDOS (Distributed Denial Of Service) attack whose impact has been amplified by the attack's use of recursive name servers.

The extent of the DDOS attack was enough to knock out two of the three upstream providers to our colocation facility. Because of this, for the first four and a half hours of the attack, it was assumed by all involved that this was a network outage. It was only when the upstream providers were able to recover from the initial blow that we were able to determine that it was in fact an DDOS attack.

The attack, while apparently directed at a single website, had an impact beyond its target making large portions of our network inaccessible for periods of time throughout the day. While the site under attack used our Managed DNS Service, Tucows is not the domain's registrar and as such our options for resolving without impact have been limited. Our operations staff, along with those of both our colocation provider and their upstream providers have been working diligently to return service to normal.

Our operations staff will be working through the night to make this situation as painless as possible. I can only tell you all that I am sorry and we will continue to do everything in our power to make this better.


Regards,
Elliot Noss

[Laurie-Resell1]

Here is the most recent message that we received regarding the situation yesterday.


From: replies@opensrs.org [mailto:replies@opensrs.org]
Sent: Thursday, May 04, 2006 12:40 PM
To: OpenSRS@opensrs.net
Subject: OpenSRS Live Reseller Update [Service Performance]-04/05/2006

Greetings,

Yesterday, beginning at approximately 1600 UTC, a distributed denial
of service (DDOS) attack using recursive name servers was launched
against Tucows DNS system. The target of the attack was a single
domain using Tucows DNS but registered through another registrar.

As a result of this attack, Managed DNS was offline until
approximately 0800 UTC today.

Because the attack was unusually aggressive, two of Tucows'
upstream providers experienced intermittent network outages.
Therefore the following services had degraded performance until
approximately 0300 UTC today:
* Domain Name Registration and Management
* Tucows Email and Email Defense
* Blogware
* Website Building Tools

Tucows Hosted Email solution was unaffected.

During the DDOS, Tucows took the following steps:
* Tucows DNS was renumbered.
* Tucows contacted the domain's registrar and requested that DNS be
moved away from our servers. Due to the registrar's hours of operation
there was a delay in contacting them to request the change.

Our operations staff noted an immediate improvement in service
performance as soon as these two actions were completed.

Service providers and their customers may experience delays in
service performance until DNS changes have propagated worldwide.
We are contacting major ISPs to speed this process.

This outage occurred while we are in the final stages of
planned bandwidth and hardware upgrades to our data centers later
this month. This work continues with renewed urgency.

Malicious attacks are a common concern to all reputable providers
within the Internet community. This attack was unique in terms of
its aggressiveness and widespread impact.

We would like to thank everyone who contacted us for their
understanding and offers of assistance. Times like this remind us
that our customers are extraordinary.

Sincerely,
Judy Fields
VP, Operations
Tucows Inc

[Jeff]

I didn't notice any downtime yesterday accessing the RWI - guess I just missed it.
! They have removed the link for "bulk add&edit new name servers". If I could have that link than I could not care much about your stupid service !
You mean there was previously an option to update the nameservers for all domains at once, and that has now been removed? I never noticed that option, but thought it might be quite useful to have... Or do I misunderstand?

[kasey]

I don't think R1 ever had this feature... OpenSRS has the option to do some bulk changes (nameservers, billing/tech contacts, etc.) where you fill out the updated info and upload a list of domains from your profile to apply it to.

It runs on a separate, non-critical and non-realtime system, which is probably why the feature was not carried over to the HRS codebase.

[xfreelancer]

Yes, the feature was there. I never saw such feature but I found about it when talking with a resellone representative over the chat (on the website). The representative was curious why that feature has been disabled because he couldn't find it himself.

Well, what I can say... I know the previous message was quite angry... but loosing money is not an option if it happens :(

[xfreelancer]

I didn't notice any downtime yesterday accessing the RWI - guess I just missed it.


Dear Jeff,
Believe me... you didn't had any DNS up for a very long time...
Lucky me I could find a quick DNS to use it.