DNS management issues, unable to resolve

[awww]

Hello,

my customers are complaining about domain resolving issues, I checked everything with www.dnsreport.com but I get this : http://img381.imageshack.us/img381/543/domaininfo3cw.gif
Can you please investigate?

Thanks

[kasey]

my customers are complaining about domain resolving issues, I checked everything with www.dnsreport.com but I get this : http://img381.imageshack.us/img381/543/domaininfo3cw.gif
Can you please investigate?Apparently somebody stepped on the wrong cable at Tucows' datacenter... their entire system, apparently including all of the HRS customers (i.e. ResellOne) has been down and out since about 10am CT this morning. The latest update I just got from Tucows (not R1, mind you) says they don't have a clue about an ETR on services coming back up. Next update is supposed to be around 8:30pm CT.

Not that the entire service being down this long is really excuseable, but the fact that all three Managed DNS servers aren't resolving is absolute stupidity. I'd understand ONE of the three being offline, or maybe even TWO, but all three?

[awww]

Every DNS record also has a default (not modifiable) TTL value of 300 secs, this is the worst part indeed...

[kasey]

Nice, finally an update of some consequence from Tucows:

Beginning at approximately noon Wednesday May 3rd the Tucows network has been under a severe DDOS (Distributed Denial Of Service) attack whose impact has been amplified by the attack\'s use of recursive name servers. Our operations staff will be working through the night to make this situation as painless as possible. We are extremely sorry and we will continue to do everything in our power to make this better.Most everything else appears to be working, but mDNS still seems to be a bit spotty here and there.

[Laurie-Resell1]

Apparently somebody stepped on the wrong cable at Tucows' datacenter... their entire system, apparently including all of the HRS customers (i.e. ResellOne) has been down and out since about 10am CT this morning. The latest update I just got from Tucows (not R1, mind you) says they don't have a clue about an ETR on services coming back up. Next update is supposed to be around 8:30pm CT.

Not that the entire service being down this long is really excuseable, but the fact that all three Managed DNS servers aren't resolving is absolute stupidity. I'd understand ONE of the three being offline, or maybe even TWO, but all three?
Kasey,
I put notice in here at:http://forum.resellone.net/showthread.php?p=640#post640, as soon as I had it, and I posted the information I had at that time. I will be sure that we address this situation immediately, and I apologize that this occurred.

This is the notice that we received regarding this: This is the most recent notice that we received regarding this situation:

Sent: Wednesday, May 03, 2006 11:59 PM
To: OpenSRS@opensrs.net
Subject: OpenSRS Live Reseller Update - DDOS Attack 05/03/2006

To all:

Beginning at approximately noon Wednesday May 3rd the Tucows network has been under a severe DDOS (Distributed Denial Of Service) attack whose impact has been amplified by the attack's use of recursive name servers.

The extent of the DDOS attack was enough to knock out two of the three upstream providers to our colocation facility. Because of this, for the first four and a half hours of the attack, it was assumed by all involved that this was a network outage. It was only when the upstream providers were able to recover from the initial blow that we were able to determine that it was in fact an DDOS attack.

The attack, while apparently directed at a single website, had an impact beyond its target making large portions of our network inaccessible for periods of time throughout the day. While the site under attack used our Managed DNS Service, Tucows is not the domain's registrar and as such our options for resolving without impact have been limited. Our operations staff, along with those of both our colocation provider and their upstream providers have been working diligently to return service to normal.

Our operations staff will be working through the night to make this situation as painless as possible. I can only tell you all that I am sorry and we will continue to do everything in our power to make this better.


Regards,
Elliot Noss

[awww]

Any news about this issue?

Thanks

[Laurie-Resell1]

Any news about this issue?

Thanks
My information is that it is resolved, if you or anyone else is having a specific issue please email us at support@resellone.net.

[awww]

The services are currently working, the major issues seem to have been resolved but looks like the third nameserver:

ns3.mdnsservice.com

is still down.