GeoTrust spam on SSL certs?

[kasey]

I've got a couple of clients who bought SSL certs through the EV1Servers site before ResellOne was launched... one of them got this message today:

RE: QuickSSL Certificate Expiration Reminder for (removed)

NOTE: This email was automatically generated from a non-response mailbox.

Dear GeoTrust Customer:

Your QuickSSL certificate for (removed) will expire in 82 days. It is important that you renew your certificate as soon as possible to ensure the continued security of your website or application.

To make renewing early easy for you we have introduced the GeoTrust Loyalty Program, which gives you:

- Discounted renewal pricing ? gain instant discounts when you renew

- Renew up to 90 days early and avoid lapsed certificates. GeoTrust will add the remaining time on your current certificate (up to 90 days) onto your new certificate's validity period

- Continued credible security from the world?s 2nd largest Certification Authority


HOW DO YOU RENEW?

Renewing is quick and easy - please visit the below link for step by step renewal instructions:

http://www.geotrust.com/renew/index.asp

ORDER QUESTIONS?

If you have any questions or need technical assistance, please visit our support site for more information:

http://www.geotrust.com/support/index.asp

If you do not wish to receive any additional renewal emails for this order, please use the following link to unsubscribe:

https://products.geotrust.com/ssl/renewal/RenewalUnSubscribe.do?oid=(removed)

We hope that you will tell others about your positive experience with us. Thank you for choosing GeoTrust!

Sincerely,

Global Client Services
GeoTrust, Inc.
________________________________________________________________________

Name you trust, Support you deserve

Ask us about our 5 Star Service Promise!
________________________________________________________________________

For Support, FAQs and other information, please go to http://www.geotrust.com/support/index.aspI've got to say, this bugs the heck out of me. And since we know ResellOne is running the SSL orders through the same account, the question is - are the certs I've ordered through ResellOne going to get the same renewal spam 90 days before expiration that my EV1 certs are?

What's really bad is if you follow those renewal links... you get GeoTrust's retail pricing, which is outrageous (by design). Sure, none of my customers will pay it... but there's just as good a chance for them to think that IS my pricing and they're going to go elsewhere thinking I'm trying to screw them on a renewal.

[mustang]

...And since we know ResellOne is running the SSL orders through the same account, the question is - are the certs I've ordered through ResellOne going to get the same renewal spam 90 days before expiration that my EV1 certs are?

Can ResellOne answer this question? Wiil our customers receive these emails from Geotrust?

[Jeff]

I just got the following email today for the SSL cert that I got as part of my ResellOne.net signup. Obviously I agree that this is somewhat undesirable for customers to be asked by geotrust to renew their certs directly at http://www.geotrust.com/renew/index.asp thus bypassing us as the resellers 90 days prior to renewal.

NOTE: This email was automatically generated from a non-response mailbox.

Dear GeoTrust Customer:

Your QuickSSL certificate for <mydomain.com> will expire in 89 days. It is important that you renew your certificate as soon as possible to ensure the continued security of your website or application.

To make renewing early easy for you we have introduced the GeoTrust Loyalty Program, which gives you:

- Discounted renewal pricing ? gain instant discounts when you renew

- Renew up to 90 days early and avoid lapsed certificates. GeoTrust will add the remaining time on your current certificate (up to 90 days) onto your new certificate's validity period

- Continued credible security from the world?s 2nd largest Certification Authority


HOW DO YOU RENEW?

Renewing is quick and easy - please visit the below link for step by step renewal instructions:

http://www.geotrust.com/renew/index.asp

ORDER QUESTIONS?

If you have any questions or need technical assistance, please visit our support site for more information:

http://www.geotrust.com/support/index.asp

If you do not wish to receive any additional renewal emails for this order, please use the following link to unsubscribe:

https://products.geotrust.com/ssl/renewal/RenewalUnSubscribe.do?oid=<removed from forum post>

We hope that you will tell others about your positive experience with us. Thank you for choosing GeoTrust!

Sincerely,

Global Client Services
GeoTrust, Inc.
________________________________________________________________________

Name you trust, Support you deserve

Ask us about our 5 Star Service Promise!
________________________________________________________________________

For Support, FAQs and other information, please go to http://www.geotrust.com/support/index.asp

[kasey]

I just e-mailed a link to this forum post to the support and manager addresses... I get the distinct idea that nobody's checking the forum any more.

This is getting to the point of being beyond absurd. If Tucows can get this right, why can't R1?

[Domains_Aamir]

Hello,

I'm sure that message can be changed, but it may take a little time. When changed, I will construct the message to have your customers see their vendor for renewals. That should take care of the issue. Please feel free to post with suggestions for what the message should say.

Also, I will be starting a new thread asking for suggestions on what our customers would like to see from ResellOne. I've been listening, and I know that supporting the API is probably number one on that list. We are working on it. I appreciate and applaud your loyalty to us. We are looking to reciprocate.

Thank you,

Aamir A.
Reseller Services

[kasey]

Aamir,

Any updates on this?? I have *another* customer who just got a renewal alert, directing them to http://www.ev1servers.net/english/starterssldetails.asp to renew. Mind you, this was NOT a cert purchased from EV1, it was a cert purchased through my ResellOne account.

[Catalyst]

Yeah, I got a couple of the same ... very not nice.

Is EV1 / Resellone gonna respond?

[JamesC]

Yeah some of the spam emails that are added to Reseller one are getting to be a bit of a problem ......... as for EV1/Reseller1 responding I doubt that we will hear anything at all from them....... :rolleyes:

We have all sunk a lot of money and time in this and now that the sale out has came about the services and support continue to go down hill :mad:

[mustang]

Hello,

I'm sure that message can be changed, but it may take a little time. When changed, I will construct the message to have your customers see their vendor for renewals. That should take care of the issue. Please feel free to post with suggestions for what the message should say.

Also, I will be starting a new thread asking for suggestions on what our customers would like to see from ResellOne. I've been listening, and I know that supporting the API is probably number one on that list. We are working on it. I appreciate and applaud your loyalty to us. We are looking to reciprocate.

Thank you,

Aamir A.
Reseller Services

Come on, ResellOne! This has been promised for months! Not one step has been taken to remedy the issue. I honestly believe that ResellOne does does give a crap about the issue, or us. Otherwise it would have been fixed by now!

My account here was purchased only for ssl certs. It has sat unused for many months because the branding is screwed up in the ordering and renewal process. Completely useless service for ssl certificates. :( :( :(

I plan to ask for a full refund of my membership fee. The service that was sold to me has been totally misrepresented.