??? Current Registrar could not be parsed automatically.

[Jeff]

Just tried to transfer four domains from theplanet.com to resellone and got:
The Admin Email/Current Registrar could not be parsed automatically. We will handle this transfer manually shortly. No action on your part is necessary. To assist future transfers, please ensure that the Admin Email address is valid. If the Admin Email address is a non-working address (i.e. not able to receive Email), contact the current registrar to fix the problem.

The admin email for each is valid and in standard format. Any ideas why I get this error? Does this mean that Laurie or Brooke has to go through each one of these?

[kasey]

Is it a .com/.net? Some registrars' WHOIS servers don't give the e-mail address in a form that the system expects it in, so... it barfs on it.

Under OpenSRS, when I ran across these, they were usually resolved within an hour or so. Not entirely sure how it works with ResellOne (it's actually been quite a while since I've run across one of these cases), but it does require manual intervention of one form or another.

[Jeff]

two were .com and two were .net

[Laurie-Resell1]

Just tried to transfer four domains from theplanet.com to resellone and got:


The admin email for each is valid and in standard format. Any ideas why I get this error? Does this mean that Laurie or Brooke has to go through each one of these?

Jeff,

Please email domainmanager@resellone.net with the domains that you received this message for, so that Brooke and I can take care of it. Thanks.

[Laurie-Resell1]

This issue has been resolved, if this comes up at any time in the future please email domainmanager@resellone.net so that we can get the email parsed manually. Thanks for your patience Jeff.

[Jeff]

Many thanks - was just about to email you and say thanks for solving this so I'll say it in the forum here instead :) Thanks again, and happy holidays!

[Laurie-Resell1]

Many thanks - was just about to email you and say thanks for solving this so I'll say it in the forum here instead :) Thanks again, and happy holidays!

No problem Jeff, that is what we are here for, sorry it took me so long to get it resolved, let me know if we can help any in the future!.

[yurtesen]

I am having the same problem. Because my customers wait for the last few days to pay for a transfer, it is a little bit troublesome that the system can not even parse simple e-mail addresses.

What does the system do exactly to figure out the e-mail? The funny thing is that it doesnt actually seem to parse it from the whois information as some of you have thought. It is the e-mail address from the transfer request itself! (if it cant even parse that!)

I know it because I had a domain where the e-mail was user1@domain.com everywhere and when we tried to transfer it using another e-mail address of the user, user2@hotmail.com then the confirmation e-mail went to user2@hotmail.com directly.

So I just dont get from where does this parsing problem comes?

Thanks,
Evren

[kasey]

I believe that if it can't parse it automatically, it's keyed in manually by ResellOne staff. One would hope they're not keying in the e-mails off of the transfer request...

Hopefully with the conversion to EPP this nagging issue will finally go away since the data will be at the registry and in one format for all registrars.

[yurtesen]

I believe that if it can't parse it automatically, it's keyed in manually by ResellOne staff. One would hope they're not keying in the e-mails off of the transfer request...

Hopefully with the conversion to EPP this nagging issue will finally go away since the data will be at the registry and in one format for all registrars.

But the e-mail is entered by me at the transfer request. There is nothing to parse.? am I mistaken? it doesnt receive/find anything from the current registrar. Because last time I got e-mail to the current e-mail address I have entered, not to the one which was set in the current registrar of the domain.

[kasey]

I usually do my transfers by switching the WHOIS contacts at the losing registrar to my e-mail address, then entering the transfer request with all of my client's contact info. I've never had a transfer auth go directly to the customer's e-mail like you're suggesting... it's always gone to the address of the administrative contact from WHOIS. Anything else would be a purely incompetent violation of the ICANN transfer rules.

The only way I could see what you're saying is happening is if it was one of those orders that had to be manually processed, and ResellOne keyed in the wrong address. Otherwise, what would stop you from putting in a transfer request on any unlocked domain? It's got to authenticate it against the WHOIS Admin contact.

[yurtesen]

I usually do my transfers by switching the WHOIS contacts at the losing registrar to my e-mail address, then entering the transfer request with all of my client's contact info. I've never had a transfer auth go directly to the customer's e-mail like you're suggesting... it's always gone to the address of the administrative contact from WHOIS. Anything else would be a purely incompetent violation of the ICANN transfer rules.

The only way I could see what you're saying is happening is if it was one of those orders that had to be manually processed, and ResellOne keyed in the wrong address. Otherwise, what would stop you from putting in a transfer request on any unlocked domain? It's got to authenticate it against the WHOIS Admin contact.

It might be that resellone put the wrong address. However this happened twice in the last 2 days in the last 2 domains I tried to transfer.

I still need the auth code to be able to complete the transfer which the original registrar can give only. I thought the reason behind this was to get both sides to accept the transfer. Maybe to stop people from faking their e-mail address and info at the transfer request to make the original owner believe that the request is actually a valid request from their current hosting provider?

But I guess you are right that resellone is making mistakes. I would have been satisfied with any e-mail they entered if it was accepted by the system. Just that I have about 1000 domains to transfer to resellone and it is difficult to do it when it takes 1-2 days for only e-mails to be accepted and my customers usually do not pay for their domains until the last minute.

[yurtesen]

I checked the output of whois of the original registrar and the e-mail address is between parantheses like -> (email@domain.com) so this might be the reason for the problem and it is not a nice problem really!

[yurtesen]

Attention to ResellOne admin's you are putting the wrong e-mail address to ordered by section of transfers when the system is not able to auto-parse the request.. The address there should be the admin e-mail address of the current registrant.

Thanks,
Evren

[yurtesen]

To whom should I inform this? it once more happened with another domain transfer. I am losing a lot of time while transferring domains...

[yurtesen]

I usually do my transfers by switching the WHOIS contacts at the losing registrar to my e-mail address, then entering the transfer request with all of my client's contact info. I've never had a transfer auth go directly to the customer's e-mail like you're suggesting... it's always gone to the address of the administrative contact from WHOIS. Anything else would be a purely incompetent violation of the ICANN transfer rules.

The only way I could see what you're saying is happening is if it was one of those orders that had to be manually processed, and ResellOne keyed in the wrong address. Otherwise, what would stop you from putting in a transfer request on any unlocked domain? It's got to authenticate it against the WHOIS Admin contact.

I have had quite a large disagreement with ResellOne when I told them that they should use the e-mail address from the losing registrar's whois. They say that it is the right thing to send the transfer request e-mail to the e-mail address which was used while ordering the transfer. Which as you said is a violation of ICANN transfer rules but I dont care, I just resubmit the transfers with our e-mail so we get the transfer requests processed easily :)

By the way, this also allows somebody to transfer domains from registrars which doesnt use AuthCode yet and the whois info cant be parsed automatically. DirectI, eNom etc. just start a transfer with your own e-mail and when the mail address of the admin could not be parsed, ResellOne puts the e-mail from the transfer request, then you can accept the transfer all by yourself using RRP as auth code, if the original domain owner is not careful at what e-mail he is receiving about transfers or in holidays for a week or so, (they even sometimes go to junk folders). You get the domain after 7 days legally if the original owner forgets to deny the transfer.

Anyhow, just wanted to inform that this is a ResellOne policy and it wasnt made by mistake. So there is no confusion there.

[kasey]

Good to know, my local competition has their domains registered at eNom... maybe I can get my hands on them by using this "feature". :p

On a serious note, is it really that hard for registrars to follow the ICANN transfer rules to the letter? They're not that difficult to grasp...


Gaining registrar looks up WHOIS and pulls the admin contact
Sends an authorization request to the admin contact with the standard FOA text
Admin contact has to explicitly approve within 7 days (else the request is dropped)
Request goes to the registry and OPTIONALLY on to the losing registrar for a secondary confirmation
If the transfer isn't explicitly denied within 7 days, then it proceeds. (Most registrars even allow you to force an approval, which means the transfer can complete in as little as 30 minutes... thank you GoDaddy.)

That's it, end of story. Not that difficult. The whole system is built on that initial admin contact doing the authorization, mostly because the losing registrar is NOT required to do a confirmation. BulkRegister is one perfect example - I never got a notification on the handful of domains I've transferred out of there, over to ResellOne.

Oh well... I guarantee you this - the first domain that gets illegitimately transferred through this hole will cause ResellOne to get hit with a nice big fine from ICANN, and all of our prices will go up as a result. Then again, maybe that's in the business plan...

[axanti]

Hello,

I have too had this message yesterday for a demand of transfert:
"The Admin Email/Current Registrar could not be parsed automatically.
OpenSRS will handle this transfer manually shortly. No action on your
part is necessary.

To assist future transfers, please ensure that the Admin Email address
is valid. If the Admin Email address is a non-working address
(i.e. not able to receive Email), contact the current registrar to fix
the problem."

I wrote at the address email yesterday: reseller-support@resellone.net and today at domainmanager@resellone.net but I still have no answer and the email of demand was not still sent I do not know when this demand will be sent...

That to make?

Pascal

[Domains_Aamir]

This has been taken care of. Please let me know if the problem persists. I apologize for our slow response lately, but we've been going through MAJOR changes. If you need to contact me directly, you can gain my number by requesting it from domains@ev1servers.net.

Aamir A.
Reseller Services.