Whois info

[Spokuz]

Hi all


I registered the domain standcardoso.com using resellone. I tought that from now on EV1 name would not appear in the whois information, but it seems that I was wrong:

"Registrar: EVERYONES INTERNET, LTD. DBA RESELLONE.NET
Whois-Server:whois.resellone.net"

"Registrar of Record: Everyones Internet, LLC dba Resellone.net"

Shoud this happen?

[Laurie-Resell1]

Hi all


I registered the domain standcardoso.com using resellone. I tought that from now on EV1 name would not appear in the whois information, but it seems that I was wrong:

"Registrar: EVERYONES INTERNET, LTD. DBA RESELLONE.NET
Whois-Server:whois.resellone.net"

"Registrar of Record: Everyones Internet, LLC dba Resellone.net"

Shoud this happen?
Yes, this is how the company is registered with the .com registry.

[Spokuz]

But shouldnt it appear the info from my company?

[kasey]

No, because you're not the ICANN-accredited registrar.

It should, however, have your info under the "Registration Service Provider" section... unfortunately, that doesn't show up for some reason right now. It's a known bug that they're working on, I believe.

[gm22]

Has this bug been fixed? There is still no reseller info in whois.

[Spokuz]

I don't think so ... :(

[aventureben]

According to http://forums.resellone.net/showthread.php?t=23&page=3, it was Q2 of 2006

Hopefully it'll be done soon!

[Laurie-Resell1]

According to http://forums.resellone.net/showthread.php?t=23&page=3, it was Q2 of 2006

Hopefully it'll be done soon!
The information I have , is that this should be completed by June 06.

[Hector]

"Registrar: EVERYONES INTERNET, LTD. DBA RESELLONE.NET
Whois-Server:whois.resellone.net"

"Registrar of Record: Everyones Internet, LLC dba Resellone.net"



Hi,

Registrar of Record: Everyones Internet, LLC dba it is Ok
Resellone.net .... it's not very good for us. If our customers see and understand this they can go directly to you.

In Tucows whois there is only "Registrar of Record: TUCOWS, INC." That is better for Tucows' customers.

[Laurie-Resell1]

Hi,

Registrar of Record: Everyones Internet, LLC dba it is Ok
Resellone.net .... it's not very good for us. If our customers see and understand this they can go directly to you.

In Tucows whois there is only "Registrar of Record: TUCOWS, INC." That is better for Tucows' customers.
We expect that this will be changing at some point in the future, however, that is how the company name is listed at the registry and that is why it shows like that. The pricing is set in it's own section and not on the front page for just that reason. Thanks for your input though.

[acider]

Hi, I am bringing back this post. I second Hector's comment on the Registrar of Record.

When my customers see Resellone.net on the whois, I will get slammed very hard by them. Please could you remove that and use Registrar of Record: Everyones Internet, LLC dba instead.

[acider]

I am so surprised that you guys could resell domains when the whois information shows this:

Registrar of Record: Everyones Internet, LLC dba Resellone.net

Didn't your customers go check Domain Name prices at the above website link?

Could someone at Resellone comment on the whois information above? Could it be changed to Registrar of Record: Everyones Internet please?

[Jeff]

It would likely be The Planet Internet Services now that the two have merged -- I personally feel that if they shifted resellone.net over to The Planet's ICANN registration it would sound great and also make it possible to resell domains, keeping resellone as a brand to promote to server owners and on web hosting forums, advertisements sent to virtual hosting providers, etc.

[Jeff]

Right now, as currently branded, Resellone is still a very useful service allowing me to bundle domain registration at cost with hosting for an all-in-one package. Other domain registrars advertise their own hosting packages, so having a clean domain registar is very useful. Enom would fit the bill for this also, but it would cost me much more to get setup with them and so far the bulk management and subaccounts under Resellone have served me very well.

[Y.Z.]

Could someone at Resellone comment on the whois information above? Could it be changed to Registrar of Record: Everyones Internet please?

I second this.

[Resellone-Eddie P]

I am not sure what can be done about changing this information. I believe that the Registrar of Record field has to be the companies name as specified on its corporate papers, however if this can be altered I don't see why it shouldn't be.

[Resellone-Eddie P]

I did look into this and found it to be accurate. It is an ICANN requirement that the accredited registrar be listed on the whois as the registration provider.

[crazylane]

This is why I do not use resellone for domain names.

I have over 3000 domain names with resellerclub/directi and the icann is:

DIRECT INFORMATION PVT LTD D/B/A PUBLICDOMAINREGISTRY.COM

You sould have called your company something a little more generic and unrelated to ev1/theplanet. Just about every other domain name registrar has a generic biz.

[Resellone-Eddie P]

This is why I do not use resellone for domain names.

I have over 3000 domain names with resellerclub/directi and the icann is:

DIRECT INFORMATION PVT LTD D/B/A PUBLICDOMAINREGISTRY.COM

You sould have called your company something a little more generic and unrelated to ev1/theplanet. Just about every other domain name registrar has a generic biz.

I must admit to being a bit lost here. You say that you don't do business with Resellone because the whois info in the domain name's ICANN accreditation field shows the relationship between Resellone and EV1servers and then you exhibit the exact same information is related showing the relationship between you and PublicDomainRegistry. com, what is the the difference?

[crazylane]

Going to the site publicdomainregistry.com and you will only see full retail for domain names $35/yr.

When looking up a whois for a domain name registered with you, the whois shows Resellone.net and on your site you show the reseller pricing structure.

Now by going to publicdomainregistry.com my customers see that I give them a great deal at $12.99 for thier domain name, with resellone they now exactly what I paid for thier domain name and think "Wow, I paid to much!".

Even your partner Tucows does not have prices in plain view on thier site.

[Resellone-Eddie P]

I would also like to point out that in order for one of your clients to transfer their domain name into their own account they would have to set up their own account, either in Resellone, which would require a $99 set up fee or they would have to purchase a dedicated server from The Planet. In order for them to register a single domain name, this simply would not be worth the trouble.

We are contacted from time to time by your customers. In every possible case they are referred back to you, the reseller. The reason for this is twofold. While it may appear at first glance to benefit ThePlanet to solicit our clients end users, ultimately it actually harms us in terms of damaged reputation and an unnecessary increase in workload.

The origins of the Resellone project were initially begun in order to allow us to move away from having to deal with issues like that in the first place. At one point, before we looked into getting an ICANN accreditation, we had a ton of customers that had hundreds of domain names registered through the retail system due to the fact that our retail system was pricing was well below that of many ICANN accredited registrars. The resulting problem was that the system allowed for registration of large numbers of domain names but not allow the purchaser the ability to easily organize those domain names into separate End User profiles.

The Resellone project is intended to allow the client the ability to do exactly that.

As far the clients EU is concerned, there isn't really much that can be done to prevent someone from doing a whois search on a domain name. If they are determined to find out where the domain is registered they are going to do so. Even in the event that someone does find the relationship between ThePlanet and Resellone, the new retail prices are going to increase to $7.72 until the end of the year.

[Jeff]

Overall I think the design of the resellone.net site is not good for resellers; if I were looking at the site as a reseller's customer vs. a reseller, at least for me the current design and information presentation triggers something in my psychology that even if logically I would save money by paying a higher price through a retailer, I don't feel good about paying it seeing the wholesale prices so visibly.

A good anaology would be if the .net ICANN price were printed bold on the tucows SRS/HRS site, we would probably not feel good paying ResellOne $6.49 if we knew ResellOne were paying tucows or ICANN only $3.50 for the same item (this was hinted at in this post: http://forum.resellone.net/showpost.php?p=1902&postcount=12 but since we don't know exactly how this works or if it's true, and since it's not spelled out on the website, we feel good about and focus on the $6.49 price being the best in the market, not the $3.50 actual cost for the same transaction at the next level up)

I feel it would be a huge improvment if ResellOne listed higher retail prices on the homepage and focused the customer's attention on the fact that (bolder) "with a $99 setup fee or a $1000 deposit resellers can have a 30% savings over our SRP or the retail prices The Planet / Resell One charge. (The setup fee/deposit are actually selling points to potential resellers because they are much lower than enom's setup fee or deposit for example, but putting them up front points out immediately to the customer that they are getting a value before they get the low prices, like $10 for an SSL or $6.49 for a domain stuck in their mind.)

Since there is no way now after the fact to change the icann registered name presenting both the retail level and wholesale level on the same domain/company site, do your best to Focus the customer on the retail value of the domain being higher, and on the value of the reseller while also focusing the reseller on the percentage savings/profit without presenting the wholesale price to the customer as the benchmark. Refocuses both to see the positive.

I realize the negative to this is that resellers can't as easily set their own retail price if R1 prsents a "SRP", but I find this to be quite difficult right now with customers so easily seeing the wholesale price. The only way I see using it right now with R1 presenting wholesale prices so boldly to the end-customer is to bundle it in with hosting and other services so customers don't go elsewhere where they would also be advertised competitive services to my own.

[yurtesen]

I think that $100 setup fee is also ridiculous for $6.49 prices. Enom asks $1600 for $7.95 domain pricing or else you must deposit $7000

If Eddie really means that they dont want unnecessary workload then they should at least bump up the setup fee to $1000 or deposit amount to $5000 which is still lower than eNom. Sure, they can up the setup fee to $500 even but $100 is ridiculously low!

Like I said earlier, if you do the math, if somebody loads $100 + $324.50 they can register 50 domains and per domain price comes as $8.49 which is quite low. I have users who has 50 domains under one account...ResellOne would make few bucks and spend hours trying to teach the noobs how to use the RWI.

If the setup fee was higher, then it would at least cover expenses and time spent by support while sorting out problems with RWI or the deposit would make sure that the customer is going to register a serious amount of domains.

At the same time we wouldnt be loosing our customers for a few domains.

Thanks,
Evren

Thanks,
Evren

[Jeff]

Ramping up the setup fee could be a good idea and a good promotion.

First they could do a "join now and save! the setup fee is going up from $100 to $500 or $1000 on the 1st of the year" to get people to invest in the system while it's young to save the money later. This could be a win-win-win-win: lots of new signups under the deadline (and a chance for people to get in now), a higher price = higher value placed in the system after the increase - money available to pay more staff to respond more quickly to issues and create a better lasting reputation for R1 & the Planet before and after the price increase - and greater ability for resellers to sell domains at a profit after the setup fee increase as customers will no longer think "they're ripping me off" as the current $99 doesn't look like very much to a end-user customer to justify retail vs. wholesale pricing as Evren says.

[yurtesen]

$1000 fee looks too much but eNom and other registrars target people who will register 1000+domains in a short time. That is why they ask $7000 deposit at first place.

I myself would prefer to have 5 users which had 1000+ domains than having 100 users with 50 domains each. I would make more money with those 5 users considering the decreased support costs and it would be much easier to make that 5 user more happy.

I think that with the current per domain pricing of ResellOne, they cant afford to support 100 users with 50 domains anyway (and we see this happening now).

What ResellOne should realize is that those users with ~50 domains are probably our users who saw cheaper prices on the ResellOne web pages. Hey, we were giving them support, now they are ResellOne's problem and ResellOne still makes the same amount of money. WHY would ResellOne want to bring this on itself? :)

Thanks,
Evren

[Domains_Aamir]

Hello,

We have not forgotten about this post. Eddie brought this subject to my attention as something we should look into that our customers have been discussing on the forums recently. He spent quite some time yesterday conveying the points brought to his attention by your arguments to myself and staff.

I'll let Eddie give you further specifics as to our collective thoughts on the issue - partially because he seems to be great at getting our members to speak at length and in detail on topics. :) I can't tell you how much that helps.

I will tell you that we are taking your concerns on the topic seriously, and again - This issue/post is not being ignored.

Look for Eddie to post later today.

Thanks!

Aamir A.
Reseller Services

[Domains_Aamir]

Apologies for the delay, for some reason Eddie overlooked this post although I reminded him...

We think you all have valid points. Currently we're looking at raising set up fees and/or tiered pricing as solutions. Any implementations would happen after the first of the year, most likely within the 1st quarter.

Aamir

[yurtesen]

Aamir, thanks for the feedback. Keep up the good work :) BTW. We are still waiting for some info about if realtime CC payments will be possible from within the RWI. This has been discussed very often in the forum also because almost everytime the processing takes way too long over there. Even for people who use the CC payment page, which cant be used by some of us because of the verified by visa restriction (not all cards have this functionality) which makes things much longer as we have to wire funds to you... I estimated over time that when we wire money to you, it takes about 3 weeks to 4 weeks to get it there and processed. This is extremely long!

[Domains_Aamir]

Hello,

Again - I would have to agree with your points, specifically:

1) We need to tackle the RWI cc functionality issue before being concerned about adding any further services. Especially something as elective as a parked pages program. (project has been submitted, I expect feedback this week)
2) Certainly the SSL renewal reminder is a higher priority than even the RWI functionality.

My point is: Yes we're improving, yes we are looking to add further value to the business for our resellers, but these things take time to get handled as we have a large group of people to convince and co-ordinate with. Therefore we are currently being very selective about what we are trying to accomplish to begin with.



Thanks,

Aamir

[acider]

Going to the site publicdomainregistry.com and you will only see full retail for domain names $35/yr.

When looking up a whois for a domain name registered with you, the whois shows Resellone.net and on your site you show the reseller pricing structure.

Now by going to publicdomainregistry.com my customers see that I give them a great deal at $12.99 for thier domain name, with resellone they now exactly what I paid for thier domain name and think "Wow, I paid to much!".

Even your partner Tucows does not have prices in plain view on thier site.

Which is why most of my domains are still registered via EV1 legacy. It shows tucows as the registrar which looks good.

I have some domains with resellone. I pray that my clients dun check the whois and come scold me for overcharging... :eek:

[Domains_Aamir]

Hello,

This is an issue we're going to be addressing within the next couple of months. This is something we've already been given the ok and tools to do, so I have many reasons to expect that it will be a non-issue by 2nd quarter next year (though we're looking for the fix by Dec. or Jan).

In the meantime, one of the things that has always acted as a deterrent is the set up fee that is non-negotiable for non-server customers. In addition most customers understand that a markup is neccessary in order to cover your expenses and make a profit.

Again, we do understand your ideas, and this issue will have a solution by 2nd quarter next year - likely earlier. The reason we haven't made any changes yet is we're trying to consider things carefully about how we want to proceed forward with a long term pricing plan. We don't want to make any knee-jerk decisions. In particular though, you should be aware that retail prices will most likely go up when reseller prices go up and they may no longer be even.

Thanks,

[Jeff]

In the meantime, one of the things that has always acted as a deterrent is the set up fee that is non-negotiable for non-server customers. In addition most customers understand that a markup is necessary in order to cover your expenses and make a profit.
If you don't mind my asking, what are your wholesale prices? Does ResellOne pay Tucows the same price for .com, .net, .org, .info, etc. and do they pay the registries, or does ResellOne pay Tucows a fee for the system and the registries directly since it's down under your own ICANN status? Do .org .net or .info cost ResellOne less because the registries charge less for these than for the .com TLD?