Errors and more errors

[JamesC]

Well am I the only person getting this error?

Failed to update the order: 500::Service is temporarily unavailable

How about this one?

Order Item ID #1761 processed successfully.
Service is temporarily unavailable

Service Order

All I want to do is get a simple Starter certifacate and bam!! errors

:rolleyes: I guess I can tell the client they can just wait till I can provide the services I offer (which BTW I did pay to be able to offer these services) :eek:

[Laurie-Resell1]

Well am I the only person getting this error?

Failed to update the order: 500::Service is temporarily unavailable

How about this one?

Order Item ID #1761 processed successfully.
Service is temporarily unavailable

Service Order

All I want to do is get a simple Starter certifacate and bam!! errors

:rolleyes: I guess I can tell the client they can just wait till I can provide the services I offer (which BTW I did pay to be able to offer these services) :eek:

I was able to find this Item Order ID within your RWI2, and it appears to have been cancelled. You can however resubmit for this certificate. I will email you a screenshot of that page so that you can reorder this Certificate. Please let us know if we can be of any further assistance.

[JamesC]

)f course it was cancled I tried to reorder it 3-4 times last night and just ried again and guess what the same error

Failed to update the order: 500::Service is temporarily unavailable

I sent an email to support about this just to be told to try it again well how about fixxing the problem then tell me to reorder!!

[JamesC]

Ok this is not even fun any more ....... I send an email to support@resellone.net telling them the error I even copied and pasted the error. I get an email back

Hello James,
Since that order in particular is giving you the issues I would suggest that you just re-place the order new, there may have been an error in the process. Please let us know if we can be of any further assistance.

Thank you,
Laurie J.
Reseller Services Team Lead
www.ResellOne.net
www.Ev1servers.net
http://forum.ev1servers.net
domains@ev1servers.net
support@resellone.net
domainmanager@resellone.net

Well guess what they did not fix anything they just said try again and I have tried and tried ....... hello !! I need this cert and that is the reason I signed up with ResellerOne so I could order stuff like certs and domains and such I am going to try and order a domain or at least renew one and lets see what happens.

Well I did manage to transfer a domain so at least that works. But I did notice that the prices for the certs are wrong they have not been updated to the new prices that are in place ...... Maybe thats the problem?

[JamesC]

Ok you win I ordered the cert from EV1 I can only guess that is the last resort I have seeing after 24 hours this issue is still not settled now if I can convince the owner of the company that reseller one is still a good idea to keep even if we can only order domain names then everything will be ok for now.

[Laurie-Resell1]

Ok you win I ordered the cert from EV1 I can only guess that is the last resort I have seeing after 24 hours this issue is still not settled now if I can convince the owner of the company that reseller one is still a good idea to keep even if we can only order domain names then everything will be ok for now.
I apologize, that you continued to receive this error, and I have forwarded it to the developement team to investigate. In suggesting that you attempt to re-order that particular cert, given the fact that other orders are being placed, I was only attempting to help you get that cert order placed and active as quickly as possible. I will be sure that we email you as soon as I have an answer regarding this order from our developement team. Please email domainmanager@resellone.net if you feel that your issue has not been fully addressed.

[Hultenius]

I got the very same error some days ago when i tried to order a StarterSSL (RapidSSL?) cert.
I did 3-4 reorders, didn't help much.
Ended up the same way - a RapidSSL cert at EV1 :)

[Laurie-Resell1]

I got the very same error some days ago when i tried to order a StarterSSL (RapidSSL?) cert.
I did 3-4 reorders, didn't help much.
Ended up the same way - a RapidSSL cert at EV1 :)


When you have issues with any aspects of our service please emails us at support@resellone.net so that we can address it as quickly as possible. Your input is greatly appreciated. Thanks.

[Laurie-Resell1]

This issue has been resolved and should not happen again. Please email us if you come across any issues right away so that we can get it addressed as quickly as possible. You can email support@resellone.net, and if you feel that your issue has not been properly addressed you can always contact both Brooke and myself at domainmanager@resellone.net. Thanks!