Why R1 don't enable online credit card functionality?

[Hector]

They say "If you have processed at least three payments with Resellone, please email ***@*** and request that online credit card account update functionality be enabled for your account."

We have processed at least three payments with R1 and a lot with EV1 since more 3 years but R1 don't enable online credit card functionality for our account...

Why to have an account at R1 if we can not made payment when it's needed?

Are we alone in this case or are we many more?

Thank you

[Hector]

R1 accept only Visa and Mastercard issued in the United States...

Aliens go home :mad:

Why not have said it front?

[yurtesen]

You can use this page to send payment and it doesnt matter where your card is issued. You need to have Verified By Visa functionality (3d secure?) in your card.

https://resellone.net/payment/

The payments you do from here are async. meaning you wont immediately see the payments. ResellOne will process them manually. However money is not taken from your CC before the processing.

Thanks,
Evren

[kasey]

Actually, my card shows the transaction hitting as soon as I finish the SecureCode authentication. It may only be an auth, but it still ties up my funds - so there's really no difference.

I, too, would like to see R1 figure out a way to get *automated* payments working. If I were running retail registrations and I ran out of funds at 9pm, I'm effectively shut down until 9 or 10am the next morning when R1 gets around to it, under the current system.

(And yes, I know the other side is that I should keep ample funds in my account at all times... but that's not the point here. Other reseller-oriented registrars can do it... why can't R1?)

[Hector]

Hi all,

Yurtesen, verified by Visa functionality is only for card issued in the United States, not for others countries around the world... and my cards (use by EV1 since 3 years) are note issued in the United States.

At this time R1 charge my EV1 account but it's fastidious. I thought that online credit card functionality was a process to send funds in my account at all times. But it is not this. However, like Kasey said, we need online credit card functionality to proceed when we need at all times.

[yurtesen]

Hi all,

Yurtesen, verified by Visa functionality is only for card issued in the United States, not for others countries around the world... and my cards (use by EV1 since 3 years) are note issued in the United States.

At this time R1 charge my EV1 account but it's fastidious. I thought that online credit card functionality was a process to send funds in my account at all times. But it is not this. However, like Kasey said, we need online credit card functionality to proceed when we need at all times.

That is not correct. You can receive it in Europe and all over the worlld.
http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/signup/main.jsp
For example check the above url. As you can see there are a bunch of countries using it in europe.

Also, I think that you can contact to resellone and get your credit card processed even if it doesnt have verified by visa.

I agree, there should be some automated process but well, we solved the problem by loading large amounts at a time where we dont bother for a while :)

Thanks,
Evren

[Hector]

That is not correct. You can receive it in Europe and all over the worlld.
http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/signup/main.jsp
For example check the above url. As you can see there are a bunch of countries using it in europe.

Also, I think that you can contact to resellone and get your credit card processed even if it doesnt have verified by visa.

I agree, there should be some automated process but well, we solved the problem by loading large amounts at a time where we dont bother for a while :)

Thanks,
Evren


Thank you for url, but Europe is delayed of 10 or more years behind USA. There is not all countries in Visa Verified and when the country is listed, there is not all banks of this country... EU is a dream not a reality.

While waiting we will continue to pay R1 manually

Thank you

[Jeff]

I just encountered this where my credit card company was merged with / bought by "Bank of America" who now apparently has no knowledge / has never heard of Mastercard Securecode.

Resellone was able to handle the transaction offline for me though as I'm also an EV1/The Planet customer so they verify my identity through my account that way.

[mile]

I have similar problem.
All registrations and renewals I must handle manually, which means sending email with my request and auth form including my photo id etc.
Registrations and renewals were really fast before even this way, and support was customer friendly.
Unfortunately, last 2-3 months I have problems with support, waiting for answer or getting ignorant answers like they do not want to register domains or want to tell me to use another registrar.

What is the problem here is that I am registering domains through ev1 last three years, have some 200 domains etc. I left some 3k$ there and I really dont understand what the hell they need verified by visa thing when I am sending them the same billing info last three years? Didnt they had chance to verify that my billing info are ok and that it isnt fraud thing?

I cannot continue using ev1/planet/whatever with this overhead. I am loosing too much time registering domains on manual way. I do want to continue using ev1 services as they have good support and ok domain policy. Never had a single problem. Is there any way for us old customers to pass this verified by visa thing? In my country there is no bank offering this possibility and will not be at least next 2-3 years, maybe more.

[mile]

That is not correct. You can receive it in Europe and all over the worlld.
...visaeurope....
For example check the above url. As you can see there are a bunch of countries using it in europe.

Looking at the list, there are more than half of european countries not supported by verified by visa program.
I do not have resellone account, I am using old way of sending emails with request for registration.
Is it posible for me to get resellone account and take my registrations on regular way??

[Domains_Aamir]

Looking at the list, there are more than half of european countries not supported by verified by visa program.
I do not have resellone account, I am using old way of sending emails with request for registration.
Is it posible for me to get resellone account and take my registrations on regular way??

I'm a little confused by the wording. What exactly is meant by "regular way"?

As for the problem with Verified by Visa... You have to understand - that billing system was put in place by previous management, and we simply have not been cleared to remove it because of fraud concerns. If we remove that, we have to put something else in place of it. We have not found a satisfactory alternative for it.

If you have been using the same billing method for a long period of time, most likely we will accept a request to keep your payment method on file. That way you can email us with a request for whatever amount of money.... In all honestly, they generally take the same amount of time because we still have to input the money manually.

Consider this: When paying online, a notification is given to our staff by the system. We then manually credit your account. Either way you go, this staff has to credit your account. Why not go around the hassle of having to pull out your credit card everytime you want to deposit funds?

If you allow us to keep your information on file, you give us the cc info one time. After that, no more sending details until you want to change the card we charge.

For further information, please send me an email at billing@resellone.net, for faster service, log into chat and we'll work out the details.

Aamir A.
ResellOne Supervisor

[Domains_Aamir]

Oops, double post:p

[Rasbelin]

Thank you for url, but Europe is delayed of 10 or more years behind USA. There is not all countries in Visa Verified and when the country is listed, there is not all banks of this country... EU is a dream not a reality.

This kind of utter crap should be moderated away from corporate forums ASAP. Nobody should have to read here that kind of unwarranted attitudes. Especially as it contains misleading information. Furthermore you're anyway talking nonsense about Verified by Visa and MC's SecureCode. It's a worldwide authentication system. Period. No ifs and buts. There's differences between countries, but that's due to how well the credit card issuers have adopted it. The same goes for USA, BTW. Actually not that many American banks yet provide it, and even if they do, information is still scarce.

So stop talking BS and check your facts. Not to mention keep it polite and to the point,as this is still quite an official forum.

[mile]

I'm a little confused by the wording. What exactly is meant by "regular way"?

Consider this: When paying online, a notification is given to our staff by the system. We then manually credit your account. Either way you go, this staff has to credit your account. Why not go around the hassle of having to pull out your credit card everytime you want to deposit funds?

For further information, please send me an email at billing@resellone.net, for faster service, log into chat and we'll work out the details.

Hello
thanks for the answer. I was using ev1domains as standard user. Two times before (since resellone started) I asked to transfer all my domains from ev1 to resellone api but I was refused because of Verified by Visa program not supported in my country, so I continued using ev1 services and every time I registered a domain I did send a auth form and particular credit card details (as you had full details on file). It is not a problem for me to send request to manually credit account.
Thank you for support, I will continue this using email/chat.

[Jeff]

I have similar problem.
All registrations and renewals I must handle manually, which means sending email with my request and auth form including my photo id etc.
Registrations and renewals were really fast before even this way, and support was customer friendly.
Unfortunately, last 2-3 months I have problems with support, waiting for answer or getting ignorant answers like they do not want to register domains or want to tell me to use another registrar.

What is the problem here is that I am registering domains through ev1 last three years, have some 200 domains etc. I left some 3k$ there and I really dont understand what the hell they need verified by visa thing when I am sending them the same billing info last three years? Didnt they had chance to verify that my billing info are ok and that it isnt fraud thing?

I cannot continue using ev1/planet/whatever with this overhead. I am loosing too much time registering domains on manual way. I do want to continue using ev1 services as they have good support and ok domain policy. Never had a single problem. Is there any way for us old customers to pass this verified by visa thing? In my country there is no bank offering this possibility and will not be at least next 2-3 years, maybe more.
With 200 domains you would be much better off getting a resellone account. That way you make one payment to resellone and then you can renew domains individually or in batches or just have them autorenew against your balance. It's smooth as long as you don't mind maintaining a balance in your resellone acount.

[kasey]

In all honestly, they generally take the same amount of time because we still have to input the money manually.See, that right there is (I think) the other problem here. Why does it have to be done manually? Can you guys not get your payment processor to interface into the OpenHRS code where true, automated, on-demand payments could be made? Is it because your fraud/whatever processes won't work with it?

The point I made earlier is (I think) valid. If I run out of funds outside of your support hours then I'm out of luck until you get around to processing it. Other registrars offer it... why can't R1? Why should I have to "loan" you $500 to keep things running smoothly?

[yurtesen]

I agree, system should be able to work online. As a matter of fact, OpenSRS can take payments online. The payment link exists in the RWI even.

ResellOne can hire somebody to do this. It is as simple as that. With the time their support is spending tracking money orders and processing credit cards online, on the long run (not that long anyhow) ResellOne is wasting more money than getting this implemented. It is almost ready after all, RWI has everything setup, they should be able to interface it to their merchant account only. Which is usally a very simple process!

Evren

[Jeff]

Why should I have to "loan" you $500 to keep things running smoothly?
Won't transaction costs come into the picture anyway and encourage >$100 payments at a time to reduce the per transaction cost?

[yurtesen]

Won't transaction costs come into the picture anyway and encourage >$100 payments at a time to reduce the per transaction cost?

So you mean that when resellone is charging your credit card $100, they put $99 to your resellone account? or other way around? The charges are losses at resellone side, they should put a minimum amount to be transferred so you wont transfer $1 at a time.

or at least I think this is how it usually works?

Thanks,
Evren

[kasey]

I don't have to worry about R1's transaction costs, and obviously they've instituted the $100 minimum to take care of that from their side.

But loaning them $500 (which would be the amount I would consider reasonable to have in my account if I were to turn on retail sales) just because I can't get a payment posted 24 hours a day - or on the weekends - is a little absurd, competitively speaking.

[Jeff]

The way I look at it, it's still cheaper than any competitor I know of (e.g. vs. the deposit at enom to get $6.50 registrations for example.)

[yurtesen]

The way I look at it, it's still cheaper than any competitor I know of (e.g. vs. the deposit at enom to get $6.50 registrations for example.)

It is cheaper, but at the same time resellone doesnt have any clue about how the system works or they dont have resources to fix a problem. They are dependant on Tucows. Tucows seems to be fixing errors slowly. (perhaps they dont like competition?) I am sometimes still receiving errors at transfers page and sometimes when I login to RWI (cookies error). It doesnt last long but it is annoying.

[Jeff]

I have shared your frustration in the past when tucows was so slow to implement a fix, but recently I haven't experienced any problems (in the last 6 months or so) Have not gotten a login cookie error in a long time and no transfer errors recently. I only have 121 domains in my R1 account though so I'm a fairly small customer.

[Hector]

...
Consider this: When paying online, a notification is given to our staff by the system. We then manually credit your account. Either way you go, this staff has to credit your account. Why not go around the hassle of having to pull out your credit card everytime you want to deposit funds?

If you allow us to keep your information on file, you give us the cc info one time. After that, no more sending details until you want to change the card we charge.
...



I have a hundred domains with R1 and I am a little afraid to go beyond that. Today, reactivity is a requirement so why don't enable online credit card functionality in the admin panel for the "verified customers" and let for the others the link already in use?

I wonder even if I must continue to transfer the domains from EV1 to R1 because with EV1 we can pay online without difficulty... then why not with R1?

[Domains_Aamir]

Hello,

>Today, reactivity is a requirement so why don't enable online credit card functionality in the admin panel for the "verified customers" and let for the others the link already in use?

This has been requested numerous times in the past and I think it's misunderstood. That link would not meet what you're looking for. What you want is instant posting/crediting to your account. That link is designed to send us notification of payment, it is the same function, it's just embedded within your "work area/screen" for ease of use. I will address management again this coming week about your request. As Yurtesen said, it is possible to do so and I am interested in allowing it. But for now, even if that option were turned on, you would still have to wait for a staff member to manually credit your account.

>Is it because your fraud/whatever processes won't work with it? (Online credit card payments within the reseller interface)

I am going to request that we only open that option up for customers who would be required to meet a condition or set of conditions, so hopefully that won't be a concern moving forward.

>I wonder even if I must continue to transfer the domains from EV1 to R1 because with EV1 we can pay online without difficulty... then why not with R1?
That remains an option of course, though you will loose quite a bit of functionality.

>It is cheaper, but at the same time resellone doesn't have any clue about how the system works or they dont have resources to fix a problem.
Please remember:
1) Officially we do not support the API. The maintenance and installation of which is officially left up to the customer, barring system wide glitches of course.
>With that model in mind, for the most part we should only have to deal with issues that need to be addressed by TuCows. It is in fact rare that we deal with problems (technical in nature) that are completely on our side (i.e. resellone server or connection issues). Most of our other tasks are administrative in nature. It is true that we are sometimes slow to complete a resolution and much of this is due to the fact that we have to pass these issues off to TuCows for analysis and diagnosis. However, please see the next statement.

2) We don't have the technical experience that our customers have.

We are working towards getting an avenue for more technical requests without having to escalate to Tucows.

>I can't get a payment posted 24 hours a day - or on the weekends

It is true that you cannot always get a payment posted 24 hours a day. It is not true that you can't get payments posted on the weekend. We have staff here for almost the same hours for which we are available on the weekdays.

Thanks,

Aamir
ResellOne Representative

[yurtesen]

This has been requested numerous times in the past and I think it's misunderstood. That link would not meet what you're looking for. What you want is instant posting/crediting to your account. That link is designed to send us notification of payment, it is the same function, it's just embedded within your "work area/screen" for ease of use. I will address management again this coming week about your request. As Yurtesen said, it is possible to do so and I am interested in allowing it. But for now, even if that option were turned on, you would still have to wait for a staff member to manually credit your account.


Aamir this is wrong information. OpenSRS is able to automatically bill credit cards and load the account when the option in RWI is used.

It is not a manual process. You should investigate this further.

Thans,
Evren

[WillyMore]

Being a customer of ev1/TP and having my card billed for years without an issue should be considered

[sadiqbd]

I am in same problem. My Country is not Verified by Visa. so my card is not enrolled into Verified by Visa.
I sent Manual Authorization form but ResellOne Stuff try to charge my card without CVV code (ofcourse i provided them CVV code) and my issuing bank declined the transaction due to security reason. coz My bank only accept transaction with CVV code OR Electronic Terminal.
so now I am in confuse, will I be able to stay with resellOne OR will I have search for another company. so I would like to request R1 to allow us to make payment through an online form with CVV code.

[Domains_Aamir]

Aamir this is wrong information. OpenSRS is able to automatically bill credit cards and load the account when the option in RWI is used.

It is not a manual process. You should investigate this further.

Thans,
Evren


I was told that by the person who put together and launched Resellone, in addition to TuCows support staff, through whom we license the program. I understand that is how it works in other programs, but not here and it was done on purpose from my understanding.

Please consider that we have nothing to loose and customer gratification to gain from providing that option, in addition to "offloading" work. If it was as simple as enabling it, I would have done so already at this point, but it is not that simple. Also, please be aware that I am not management. I do not have the ability to make those types of decisions, neither does anyone else who browses these forums. All we can do is relate your requests to management, which we've done.

[Domains_Aamir]

I am in same problem. My Country is not Verified by Visa. so my card is not enrolled into Verified by Visa.
I sent Manual Authorization form but ResellOne Stuff try to charge my card without CVV code (ofcourse i provided them CVV code) and my issuing bank declined the transaction due to security reason. coz My bank only accept transaction with CVV code OR Electronic Terminal.
so now I am in confuse, will I be able to stay with resellOne OR will I have search for another company. so I would like to request R1 to allow us to make payment through an online form with CVV code

Being a customer of ev1/TP and having my card billed for years without an issue should be considered.

>Being a customer of ev1/TP and having my card billed for years without an issue should be considered.

It is, and we very much value you as a server and domains customer, that is why we offer to manually charge customers - so that they will not be stuck simply with the online system.

As for the customer with the charge problem who posted today. I'm sorry but you may have to conduct wire transfers or send checks. You can email support@resellone.net for specific details.

Thanks,

Aamir

[sadiqbd]

if I buy a Virtual Visa Card from ePassporte.com, will I be able to fund my account through that Virtual Visa Card?

[yurtesen]

I was told that by the person who put together and launched Resellone, in addition to TuCows support staff, through whom we license the program. I understand that is how it works in other programs, but not here and it was done on purpose from my understanding.

Please consider that we have nothing to loose and customer gratification to gain from providing that option, in addition to "offloading" work. If it was as simple as enabling it, I would have done so already at this point, but it is not that simple. Also, please be aware that I am not management. I do not have the ability to make those types of decisions, neither does anyone else who browses these forums. All we can do is relate your requests to management, which we've done.

I have an OpenSRS account and I confirmed with other people who are using OpenSRS that the payment place in RWI is crediting the account automatically.

You know that we are having problems because we wire the money to you because of the verified by visa problem. You also know that we transfer $1000 almost every month and we didnt even fill our first year with ResellOne yet. This amount will only increase. You probably can convince your management to start communications with OpenSRS on this.

We ourselves bill customer credit cards online, so I know that it is not just just enabling it. Of course the system should talk with the merchant gateway and authorize the card and bill it etc. But this has to be done. OpenSRS is doing it, they can probably help you.

[sadiqbd]

I have lost the Manual Credit Card Charge Authorization Form so can anyone tell me where can I download it?

[yurtesen]

I have lost the Manual Credit Card Charge Authorization Form so can anyone tell me where can I download it?

do you mean this?
https://resellone.net/payment/

[sadiqbd]

My Card is not enrolled into verified by visa so I have to sign and send the manual Credit Card charge authorization form... but unfortunately I have lost the form..

[LFCII]

Hi sadiqbd,

Maybe you could try to contact them via e-mail?

Payment@resellone.net
Billing@resellone.net

Or I believe your contract has check mailing info on it.

http://www.resellone.net/products/contract.aspx

Kind Regards,

Les

[mkhmer]

It's stupid working team...

I have sent more than 5 email and it's been more than a week with NO-Response from R1 billing or payment team.

Now a few domain goes expired with low balance in my account and I wanna see how they pay attention to my account.....why they keep quiet till today?

R1 is freaking bad now....When calling on phone their people don't even know who is ResellOne.net but they do know only ThePlanet.com.

FUNNY...
Reseller ID: [SeringWeb]

[Resellone-Eddie P]

Email the issue directly to me and I will get it taken care of.

epowell@theplanet.com

[mkhmer]

More than 4 domains has been expires....Shall I file this issue to ICANN???

How your company is going to have it fixed for me as I got all those website down because domain is already expired.

I sent email everyday [10 days until now] plus CALLed by PHONE but seem like all support person never accept my username [servingweb] as the reseller ID.

I use "servingweb" as my log in name at resellone.net and I did send my manual credit card charging form to [aabdullah@theplanet.com] too.....Still not balance updated nor any solution to my reseller.


ResellOnet makes me feel sick now.......fucking sick in business with RESELLONE.Net

[yurtesen]

I wonder how long more it will take before R1 can enable CC payments from within the RWI

[Jeff]

I saw this post and thought I'd better add some funds to my account to be on the safe side.

Put in the request 3/25/08 at 10:35 p.m. (well after business hours)

I got a receipt that funds had been added 3/26/08 at 7:25 a.m.

[JamesC]

I saw this post and thought I'd better add some funds to my account to be on the safe side.

Put in the request 3/25/08 at 10:35 p.m. (well after business hours)

I got a receipt that funds had been added 3/26/08 at 7:25 a.m.

Yes Jeff they have improved the time it takes to get it posted ....... I sent an email for a payment I made Friday night and it got posted with in an hour of the email getting sent ...... now if I did not have to send the email each time to get a payment posted when I do it on a friday that would be great!! :)