ev1 certs - resellone gone to ****

[Chrysalis]

I have for 3 years been buying annual certs from ev1, previously this has always gone without problem and I have had them setup within hour from order including configuration making the ssl keys etc.

Today I ordered again from ev1's website and got taken to theplanet as they now the same company. Paid with credit card, my browser blocked a popup at the end of the order and I waited for the email.

Initially I thought the order didnt go through because of the popped blockup but my credit card company has confirmed payment has been processed, so I goto theplanet live chat who tell me to email ssl@theplanet.com, after 6 hours of waiting I give them a call and get directed to this website. Upon reaching this website I see live chat is closed for maintenance so I send them a message via the contact form and now another 3 hours later there is no response, what is going on here are these now a cowboy outfit?

Any other similiar experiences and advice for me please? thanks.

[yurtesen]

I am not an EV1 customer but it might be that your order has to be confirmed manually or something. I only ordered few ssl certificates thru resellone (I am guessing that ev1 uses the same services) and it merely took minutes to complete. For example they do a phone callback verification(at least I had that), I think that if your phone number was entered wrongly or couldnt be parsed by the system, it could have caused this problem?

I know that this is boring to hear but if you have any kind of antispam etc. working on your mail server or e-mail program, the email might be deleted or went into your junk folder...so be sure to check them if you didnt.

[maokun]

I have for 3 years been buying annual certs from ev1, previously this has always gone without problem and I have had them setup within hour from order including configuration making the ssl keys etc.

Today I ordered again from ev1's website and got taken to theplanet as they now the same company. Paid with credit card, my browser blocked a popup at the end of the order and I waited for the email.

Initially I thought the order didnt go through because of the popped blockup but my credit card company has confirmed payment has been processed, so I goto theplanet live chat who tell me to email ssl@theplanet.com, after 6 hours of waiting I give them a call and get directed to this website. Upon reaching this website I see live chat is closed for maintenance so I send them a message via the contact form and now another 3 hours later there is no response, what is going on here are these now a cowboy outfit?

Any other similiar experiences and advice for me please? thanks.

I'm having exactly the same problem at the moment. (at the end of the order page, IE7 blocked a popup. but money has gone from my bank account. no email about order.)

I too emailed both ssl@theplanet and resellone. and waiting for reply.

maybe I shouldn't have upgraded my browser to IE7.:(
(I didn't have this problem before when I was using IE6)

[Catalyst]

Why blame IE7 for a TP problem? Most everyone has a popup blocker, and has for years..