"Bulk Change Management > Bulk Search"

[aventureben]

I've just put a search request through to get a list of domains using a certain set of nameservers.

I've done this before, and come to think of it, I've never ever had a list of results e-mailed through. Has anyone else used/had any problems with this before?

It does say it may take up to 48 hours to process but nothing ever arrives.

[Domains_Aamir]

Hello,

While we do input large orders on a different reseller system than our customers, it's the same backbone and interface - we're just reselling for TuCows in that instance.

We've never had any problems getting confirmation mail. All the same I'd like to see a response from one or two other customers to see if they've ever had this problem or if it's an isolated experience.

Either way we'll want to look into it after beggining research to see if the issue can be resolved on our side. After that we'll escalate to the support team if need be. Please make sure to email support@resellone.net when you feel you want the problem officially investigated.

Thanks,

Aamir A.

[aventureben]

Thanks Aamir. Since it does specifically say 48 hours, I'll give it another day before e-mailing for someone to look into it.

To be honest, it's not something that we would use very often. We're replacing a set of our nameservers, and it would be useful to see how many domains are still using it, so we can arrange to have them all changed.

Anyway. Anyone else?

[Domains_Aamir]

Just as an update, this customer did submit a request to have this problem looked into and we've escalated the case.

Thanks,

Aamir
Reseller Services